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Frequently asked questions
Q: Do you sell generic pills or brand medicines?
A: We sell only Generic pills.
Q: What does Generic mean?
A: Generic drugs are produced and distributed without patent protection. A generic contains the same active ingredients as the brand pills and is identified by its chemical name rather than its brand name. Generics are considered bioequivalent to the brand name counterpart with respect to pharmacokinetic and pharmacodynamic properties. Therefore, generics are identical to brand pills in dose, strength, route of administration, safety, efficacy, and intended use.
Q: Why do the shape and/or color of the generic pill differ from the branded one? And why does the name printed on the pill differ from the branded one?
A: The contents of generic pills and brand name medicines are exactly the same. The only difference is the name. The name printed on the pill is the active ingredient used there. This is because the manufacturers of generic drugs cannot use brand names on their pharmaceuticals due to copyright restrictions.
Q: Why are generic drugs cheaper than the brand name ones?
A: Most new drugs, when they are first introduced are patent-protected by the government for 17 years. Other companies cannot sell that drug during that time. This allows the company that developed the drug to sell it exclusively and make back the research money that was spent to develop it. When the patent runs out, drug companies can apply to the Food and Drug Administration to sell generic versions of the drug. And because they don't need to worry about investment costs, the competing companies can sell their products at a much lower price.
Q: What is the quality of generic drugs?
A: Generic drugs must have identical active ingredients, the quantity and speed of absorption of its active ingredients into the bloodstream as their brand name counterparts. Therefore, the quality of generic drugs is the same as its brand name counterparts, even if they differ in shape or/and color.
Q: What are the manufacturing standards for generic drugs?
A: The manufacturing standards for generic pharmaceutical companies are exactly the same as those set for brand name pharmaceutical companies. All pharmaceutical companies pass stringent and regular inspections by the relevant authorities.
Q: How do Soft drugs differ from Regular?
A: Soft drugs dissolve under your tongue, and enter your blood stream quicker than tablets. Also because of that, you are allowed to take alcohol prior to the sexual intercourse. With regular tabs drinking alcohol is strongly not recommended and the drug acts slower.
Q: Are your products approved by FDA? (Food and Drug Administration)
A: Our products are approved by Indian FDA, as that's where they are manufactured and shipped from.
Q: What is the package like?
A: The pills come in one or more blister packs in an envelope. We value your privacy and therefore on the envelope it is indicated only your name and your shipping address.
Ordering and Payment
Q: What forms of payment do you accept?
A: At the moment we accept Visa and Mastercard.
Q: When will my card be charged?
A: Your card will only be charged after you confirm your order.
Q: What is your cancellation policy?
A: You may cancel your order before it has been approved. Please, read carefully our shipping terms before making an order.
Q: What is your privacy policy?
A: We are fully dedicated to your privacy and security. Please refer to the current privacy policy in the terms of use section.
Q: Do you ship internationally?
A: Yes, we ship USA all state province.
Q: How do you ship orders?
A: Express Mail Service (EMS) - is the quickest way of the shipment. The shipment may take 9-14 days. Tracking number is available during the shipment of your order.
Registered Mail - the shipment time varies and it may be for about 2-3 weeks. No online tracking is available.
Due to the winter holidays we expect a delivery delay. Please consult our customer support team for more details.
EMS Europe - Delivery takes 9-14 business days after shipping.
EMS US to US - Delivery takes 3-7 business days after shipping. Tracking number is available during the shipment of your package.
Q: What if my order is delayed at customs?
A: If your order is held up at customs and you do not receive your order, please contact us.
Q: What am I to do if a part of my order is missing?
A: If you are missing a part of the order it means that your order was divided in two packages, You will receive your second package in a couple of days.In any case, please contact us and we will find out the reason and reship the missing pills if needed.
Q: What if I didn't find an answer to my question here?
A: Please contact our custom support team any time and we will answer your questions.